Munich Airport: Triple triumph at the ACI Europe Awards 2025!

Munich Airport: Triple triumph at the ACI Europe Awards 2025!

Great joy at Munich Airport! Today, on June 20, 2025, it was announced at the 35th annual congress of the European airport association ACI Europe in Athens that the airport has received the coveted Digital Transformation Award won. This award recognizes Munich Airport's outstanding efforts to drive digital transformation and improve the passenger experience.

The initiative behind the award comes from the SESAR Joint Undertaking and ACI Europe and is aimed at airports that contribute to improving operational efficiency and passenger experience through innovative approaches. Munich Airport impressed with its “Premium Innovation Hub” strategy, which pursues a comprehensive, cooperative and sustainable approach to digital innovation.

Innovations that inspire

What exactly makes Munich Airport so special? In addition to creating a cooperative ecosystem with partners such as Lufthansa and various research institutes, the airport relies on a variety of innovative technologies. These include, among other things, service robots that improve the passenger experience and remotely operated passenger boarding bridges. The introduction of AI-supported turnaround management and a chatbot that answers classic passenger inquiries are also part of these promising developments.

Dr. Jan-Henrik Andersson, Chief Commercial and Chief Security Officer of the airport, is proud of the recognition: “Munich Airport was one of the first airports of its size to take a comprehensive approach to digital transformation.” His words show how important continuous development is for the location.

Another reason to celebrate

The success of Munich Airport doesn't stop there. In addition to the Digital Transformation Award, the company also has the World Airport Retailing Award received a bronze award at the Future Travel Experience (FTE) conference in Dublin. This award recognizes innovative concepts in the field of air transport and shows that Munich Airport is very popular when it comes to the future of travel.

The ACI Europe Best Airport Awards honor airports that make significant contributions to the development of the industry. Initiatives deserving of the award include the successful use of modern security technologies as well as the use of process mining techniques and predictive risk and incident management.

In summary, a clear picture emerges: Munich Airport is well on its way to becoming a pioneer in digital transformation. With a clear focus on innovation, cooperation and sustainability, it remains an important place not only for passengers, but also for the entire airport industry in Europe. The coming years promise a lot of excitement - and we can't wait to see what's to come!

For more information about the award and Munich Airport's ongoing projects, visit the official pages: munich-airport.de and aci-europe.org.